Return & Refund Policy

Effective Date: 03.01.2025

At iT Zone, we aim to provide high-quality IT products, computers, mobile devices, gadgets, and tech accessories. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

• Returns must be requested within [Insert Number] days of receiving the product.

• The item must be in original condition, unused, and in its original packaging with all accessories, manuals, and tags included.

• Proof of purchase (receipt or order confirmation) is required for all returns.

• Certain items such as software, digital products, consumables, and gift cards are non-returnable.

2. Non-Returnable Items

• Opened or used software and digital downloads.

• Products with physical damage caused by the customer.

• Items without original packaging or missing accessories.

• Clearance or final sale items.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [Insert Number] business days and credited back to the original payment method.

• Shipping charges are non-refundable, except in cases where the return is due to an error on our part.

4. Exchange Policy

• If you receive a defective or damaged item, you may request an exchange instead of a refund.

• Exchanges are subject to product availability.

5. How to Initiate a Return

To start a return, please contact our customer support team at:

iT Zone

Website: www.itzone.com.bd

Email: info@itzone.com.bd

Phone: 01642261781

Address: 179, Narcissus Shopping Point, Shop No. - 08, North Badda

Once your return request is approved, we will provide instructions on how to send the item back.

6. Cancellations

• Orders can be canceled before they are shipped. If an order has already been processed, it cannot be canceled.

• Refunds for canceled orders will be issued within [Insert Number] business days.

7. Changes to This Policy

iT Zone reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on our website with the updated effective date.

For any questions or assistance, please contact us at www.itzone.com.bd.