Support Policy

Effective Date: 03.01.2025

At iT Zone, we are committed to providing excellent customer support to ensure a smooth experience with our products and services. This Support Policy outlines the terms of our assistance, warranty coverage, and technical support services.

1. Customer Support Services

We offer support for:

• Product Inquiries: Information about IT products, mobile devices, gadgets, and accessories.

• Order Assistance: Help with order tracking, payment confirmation, and delivery status.

• Technical Support: Troubleshooting, setup guidance, and software-related issues.

• Warranty & Repairs: Assistance with product warranty claims and repair services.

• Returns & Refunds: Guidance on return and refund policies.

2. Support Availability

• Sunday - Thursday: [Insert Business Hours]

• Friday: Closed

• Saturday: [Insert Business Hours]

• Email Support: Available 24/7; responses within [Insert Timeframe].

3. Contacting Support

Customers can reach us through the following channels:

? Email: info@itzone.com.bd
? Phone: 01642261781
? Website: www.itzone.com.bd
? Address: 179, Narcissus Shopping Point, Shop No. - 08, North Badda

4. Warranty & Repair Services

• Warranty is applicable as per the manufacturer’s terms.

• Customers must provide a valid purchase receipt for warranty claims.

• Repair services may be available for products out of warranty (charges may apply).

5. Response Time

We strive to respond to all inquiries within [Insert Response Time] business hours. Complex issues may require additional time for resolution.

6. Exclusions from Support

Support does not cover:

• Damage due to misuse, accidents, or unauthorized modifications.

• Software issues related to third-party applications.

• Services beyond the warranty period unless covered by paid support.

7. Changes to This Policy

iT Zone reserves the right to modify this Support Policy at any time. Updates will be published on our website with the effective date.

For further assistance, contact us anytime. Thank you for choosing iT Zone – Your Ultimate Tech Partner!